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Why Is Customer Service Important to an Organization? |

Customers can be classed as internal or external. External customers read article consumers or businesses who buy goods and services as well as suppliers to the firm such as agencies and lenders. Internal customers include colleagues, shareholders and other stakeholders.

Word of mouth is a powerful method of marketing and a happy customer will most likely refer their friends and relatives to a company essay on customer service important good they have had a good experience with. They will probably also be loyal and keep coming back.

Customer Service Essay Example for Free

essay on customer service important good Spreading bad news in this way undermines a business and damages its reputation. Most companies have a customer services team who will be responsible for dealing with customer complaints and queries. However every member of staff needs to take ownership of customer care and be proactive when dealing essay on customer service important good customers so that problems do read more arise.

Under-promising and over-delivering is an often cited way to manage expectations and can be applied when dealing with internal colleagues as well as external customers. The customer should come first in everything that an organisation does and this starts with business plans and policies /phd-thesis-writing-help-statement.html are customer centric. For example, companies should be asking themselves: Are essay on customer service important good systems and processes built around our needs click the customers?

Customers must also be considered when setting internal targets and key essay on customer service important good indicators KPIs. A call centre may want to reduce its call waiting times and so target employees to keep calls short and answer the next call as quickly essay on customer service important good possible.

However this can have the knock-on effect of call handlers rushing calls and processing people rather than serving them. This means that they may miss opportunities and not provide extra information that could help the customer.

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A fast service can be at the expense of a quality service so things like this need careful consideration. Training is also very important. There are many customer essay on customer service important good courses available to help businesses train their staff. At the end of the day the customer is the only person that can tell you what they want and how well you are doing at providing that.

This essay on customer service important good research perhaps the most fundamental thing in providing good customer care.

Importance Of Customer Service Essay

Focus groups, surveys and here panels are good ways to get to understand the editing services for students ut and what it is that they need and expect.

On-going research into satisfaction levels is also vital to give a company a feel for how it is doing. Mystery shopping and customer satisfaction surveys after the completion good a service or essay on customer service important good are useful tools, customer service important once completed can be updated essay on customer service important essay continue reading to set targets and measure performance against.

Large-scale essay on customer service important good in particular essay on customer service important good great to identify areas of weakness that essay on customer service important good to be addressed.

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